Frequently Asked Questions

Follow the simple instructions provided with your chosen test kit for sample collection – be it blood, saliva, urine, or stool – and send it back to us for analysis.

Registering your test ID ensures the security and accuracy of your results, linking your sample to your personal account for confidential and precise reporting.

Your test results will be available online within 5-15 working days after we receive your sample, accessible via a secure login on our website.

Yes, purchasing multiple tests at once qualifies for discounts, offering you a cost-effective way to conduct comprehensive health checks.

Our tests are conducted by accredited laboratories, compliant with EN ISO 15189 and ISO 13485 standards, ensuring dependable and high-quality results.

Consult with a healthcare provider for detailed interpretation and advice based on your results. We also provide guidance and support for understanding your results and planning your next health steps.

Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.

Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.

If you’re experiencing specific symptoms and want to understand them better, you can explore our symptom pages where each symptom is explained in detail.

You can also use our Health Test Finder, an AI-powered tool that guides you to the most suitable test based on your needs. Find it here.

Yes, you can. The order is not linked to the individual taking the test, so you may place the order in your own name even if someone else will provide the sample.

When the person receives the kit, they will be guided to register it using the Test-ID found on the code card inside the box. It is important that the person taking the test registers it under their name.

Read more here

You can pay safely and easily with installments via Qliro, card payment, or mobile payment through Apple Pay or Google Pay.Choose the option that suits you best for a simple and secure checkout.

We take data security seriously. All personal data is handled according to GDPR and stored on secure EU-based servers. Read more here

Yes, as long as your order hasn’t been dispatched yet, we can help you cancel or change it. Please get in touch with us via the form or the chat icon at the bottom left corner, and we’ll assist you right away.

Some tests are not recommended for children or elderly individuals. You can read more about age guidelines here

We offer delivery via UPS, DHL and more. The delivery options available will be displayed at checkout based on your location.

If you chose delivery to a locker and forgot to collect it, the package will be returned to us. It may take up to 1–3 weeks for us to receive it. Once it arrives, we will register it as returned and refund your payment, unless we have agreed otherwise. Read more here

Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.

Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.

We accept various payment methods including credit/debit cards and online payment platforms.

We prioritize data security. Your personal information is protected under strict privacy policies.

Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.

Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.

We offer various shipping options, including express delivery. Visit our shipping page for more details.